Our Control Panel has a fully integrated support ticket system. The support system helps us to keep track of issues you need help with, so please take good advantage of it.
- Login to your account
- Click on the
- Click on the “Support Tickets” option at the bottom of the menu area (second from the bottom of the menu)
- Click on the “Submit new support issue” button to start a new support conversation
- You can attach a files, such as a screen print to a support ticket.
- Click “Send trouble ticket” after you’ve entered your message.
- Support tickets are sent to all our support team. The ticket system lets our support team see who’s already responded. This is helpful for you.
- Your query will appear in the Ticket List.
- Click the subject of the ticket if you want to review your query or add more detail.
- Click “Submit new support issue” to update your ticket.
- You can also use this feature to “Bump” your ticket.
- You can also request to close this ticket. Closing the ticket indicates to us that you have found the answers you needed and don’t need our help any more.
- You can reopen your ticket simply by selecting it from the ticket list at any time and adding more detail.